Do you deliver in my area?
Currently, we deliver to residences throughout the Metro-Atlanta region including parts of Cobb County, Dekalb County, Fulton County, and Gwinnett County,
To find out if we deliver to your neighbourhood, add an item to your cart or sign up with an account by clicking the singin button at top of the website. You’ll be prompted to enter your Zip code. A message will appear if we don’t deliver in your area.
When do you deliver?
You can schedule a delivery up to 4 weeks in advance or as early as the next day. We will inform you the day before your order is scheduled to arrive, once your order is out for delivery and when your order is delivered.
How much does delivery cost?
While we do not charge a fee for delivery, we charge a service charge of $4.99 per order for the ability to partner with FedEx to bring your groceries in safe, secure and timely manner. Learn more about our FedEx partnership here.
How are my groceries being packed?
To maximize freshness and quality, your order is prepared and packaged in our facility at Tucker, GA on the day of delivery. Similar items are packed together (breads and other pre-packaged items are together, produce items are together, frozen items are together, etc.).
All items in your order are packed in double-layered insulated tote bags, which will keep all items fresh for up to 12 hours. Only when out for delivery is your order removed from the specific temperature conditions required for ultimate freshness.
Who will deliver my order?
We are proud to partner with FedEx for our delivery solutions. Our partnership with FedEx ensures that your order is in the best of hands from the moment it leaves the warehouse to the moment it lands on your doorstep.
Do I have to be home to receive my order?
Not at all! Our double-layered insulated packaging is meant to be outside for hours no matter the weather. The driver will leave the package on your doorstep or with your building concierge, and you will receive a text or email notification when it is dropped off. You can select your preferred notification method in the “My Profile” tab in the “My Account” section of the website.
Now you have the free time to doing anything else - and not have to wait for your order to arrive.
How do I track my delivery?
Sign in to Subziwalla and select “My Account” at the top of the website. On the “My Account” page, select the “My Orders” tab to review a list of your current and previous orders. Their status (pending, submitted, completed and cancelled) is listed on this page. Once your order is confirmed you will.
Can I change my delivery address after placing my order?
Sign in to Subziwalla and select “My Account” at the top of the website. On the “My Account” page, select the “My Orders” tab to review a list of your current and previous orders. Their status (pending, submitted, completed and cancelled) is listed on this page. You’ll be able to select “edit order” on a pending order to make changes.
You can change a delivery address or delivery time on a submitted order up until the day before delivery. The cut-off time for making changes to your order will be displayed when you check out and is also available in the “My Orders” section of your account.
How can I cancel my order?
You can change a delivery address or delivery time on a submitted order until 5 days before delivery. The cut-off time for making changes to your order will be displayed when you checkout and is also available in the “My Orders” section of your account. If you cancel an order after the cut-off time, you will be charged a $25 restocking fee plus the $9.99 (plus tax) delivery fee. The restocking fee covers the costs associated with loss of perishable items, plus labour and other costs associated with restocking.
To cancel delivery on an order that has already been submitted, please contact our Customer Care team.
What happens to my delivery during inclement weather and hazardous driving conditions?
The safety of our drivers and the public is paramount to us. If your delivery will be delayed due to hazardous driving conditions, we will contact you via email or phone as soon as possible on that day to let you know. If your delivery will be delayed beyond 10pm, our Customer Care team will call you with the option of rescheduling for the following day.
Hazardous driving conditions include:
- Light to heavy snowfall
- Snow buildup that makes parking our trucks difficult
- Heavy winds/rain
- Ice forming on streets/vehicles
- Major highway accidents/road deterioration
- Traffic jams
- Power outages
- Road closures or blockages
We will continue to do everything in our power to ensure on-time deliveries, but we ask for your patience and understanding should your order be affected. If you have any questions about our Hazardous Driving Conditions Policy, please contact us.
Should I tip my delivery driver?
Great service is expected! Tipping is not.
Do I need to return my Subziwalla bags and packaging material?
Yes, please! Subziwalla is an environmentally friendly service. We deep clean and recycle our bags along with other packaging material and therefore need them to be returned.
But rest assured, you don’t need to worry about returning them - we will pick them up!
We will contact you to arrange a pick up time and let you know the day before we'll be coming to pick up the bags alson with other packaging material. All you will have to do is leave everything on your doorstep or with your concierge and we’ll take care of the rest!